Shipping policy

Ready-to-Ship Pieces

Ready-to-ship pieces are dispatched within 10–12 business days, unless otherwise specified at the time of purchase.

No returns are accepted on ready-to-ship pieces. Exchanges are permitted strictly under the 3-day exchange policy outlined above.

Faulty or Incorrect Deliveries

In the unlikely event of a manufacturing defect or incorrect delivery:

* The client must notify ALULA within 48 hours of receiving the package.
* The piece will be reviewed by the ALULA team.
* If the claim is approved, repair, replacement, or store credit may be offered at ALULA’s sole discretion.
* Refunds, if approved, will be processed to the original mode of payment within 7–15 business days following successful quality inspection.

Reverse Pickup & Shipping

Reverse pickup will only be arranged in cases of approved defective or incorrect deliveries.

For size exchanges, reverse shipping costs shall be borne by the client.

Original shipping charges are non-refundable.

ALULA is not responsible for packages that are lost, stolen, delayed, or damaged in transit once dispatched.

Delivery timelines may be affected by circumstances beyond our control, including but not limited to logistics delays, weather conditions, or force majeure events.

Condition of Returned Merchandise

ALULA reserves the right to refuse any exchange request if:

• The request is made after the 3-day exchange window.
• The piece is not returned in its original condition.
• The piece shows signs of wear, damage, alteration, or washing.
• Tags or original packaging are missing.

All decisions regarding eligibility remain at the sole discretion of ALULA.

Policy Updates

ALULA reserves the right to modify or update this policy at any time without prior notice. Any updates will be reflected on the official ALULA website.